How long will it take to receive my order?

Processing: 2-3 weeks as all pieces are made to order, reflecting our commitment to sustainable practices and zero-waste productionShipping: 3-5 business days via DHL Express or FedExRush orders: Contact us for feasibility

How to track my order?

You should receive a tracking link to monitor your order once it ships. Please check your email (including spam/junk folders) for updates. Let us know if you don't receive it.

Do you ship internationally?

Yes, we offer free shipping for international orders. Please note that we do not ship to PO boxes, parcel lockers, APO, FPO addresses, or freight forwarding companies. If you experience issues completing checkout in your country, please reach out to us at hello@alyastone.com.All international orders are shipped via DHL or FedEx.North AmericaUnited States (excluding Hawaii and Alaska)CanadaEuropeUnited KingdomGermanyFranceItalySpainNetherlandsSwitzerlandBelgiumIrelandNorwaySwedenAustriaAsiaSingaporeJapanSouth KoreaHong Kong Thailand TaiwanMalaysiaOceaniaNew ZealandAustralia

I never got my order, what to do?

Please make sure you tracked your order from the link you receive in your email. Send an email to us at hello@alyastone.com

What is your return policy?

Our return policy is designed to accommodate different customer needs:Eco Care Plan:All sales are final to minimize environmental impactWe encourage careful consideration of your purchaseWe provide comprehensive support before purchase and 1-year warranty upon receipt for manufacturing defects to ensure satisfactionPure Peace Plan:Return your jewelry within 30 days upon receipt for store creditRequirements for returnsJewelry must show no sign of visible wear and in its original conditionAll original certificates must be includedOriginal jewelry box packaging must be intactA 20% restocking fee may apply for damaged or visibly worn itemsNote: Import duties and taxes cannot be refundedNon-Returnable ItemsCustom-designed or personalized piecesItems that have been altered or resizedJewelry with significant damage or unauthorized modificationsPieces without valid proof of purchase

Can I exchange an item?

Exchanges are available only for customers under our Pure Peace Plan provided the item is unused, and meets our Return Policy requirements. If eligible, you may exchange your unused, original-packaging item within 30 days of delivery.