Refund policy

At Alya Stone, we want you to love your curated pieces. Our policy is designed to be fair and transparent, supporting our commitment to high-quality craftsmanship and sustainable growth.

General Policy & Eligibility

You may return eligible items within 30 days of delivery. To be eligible for a return:

  • Jewelry must be unused and in its original condition (show no sign of wear)

  • All authenticating certificates and original jewelry box packaging must be intact and included.

Non-returnable Items

For health, safety, and the bespoke nature of certain designs, the following are considered Final Sale and cannot be returned or exchanged:

  • Earrings: For hygiene reasons, all earrings (including dainty flat backs and charms) are non-returnable

  • Eternity Rings: Due to the continuous stone-setting design, these pieces cannot be resized and are made-to-order for your specific size

  • Personalized Pieces: Any items featuring custom engraving, custom-designed elements, or personalized charms

  • Altered Items: Any jewelry that has been resized or modified by a third-party jeweler

  • Missing Documentation: Pieces returned without their original authenticating certificates 

 

Refund Options & Fees

Original shipping costs are non-refundable. To ensure the security of our solid gold pieces, Alya Stone provides a prepaid return shipping label for all authorized returns. The cost of both the original shipping and the return shipping label will be deducted from your final refund or credit amount.

Refund Method Restocking Fee Financial Outcome
Original Payment Method 15% Fee Refund issued minus 15% fee and all shipping costs.
Store Credit $0 (Waived) 100% item value issued as credit minus all shipping costs.

 

Note: For Refused or Undeliverable Packages, the refund will also exclude any return shipping costs and import duties/taxes incurred by Alya Stone.

How to Initiate a Return

  1. Contact our customer service team at hello@alyastone.com with your Order # and clear photos of the item in its current condition.

  2. Our team will review your request within 48 hours.

  3. Once approved, we will email you a prepaid shipping label. Returns sent using personal labels or without prior authorization will not be accepted.

  4. Upon arrival, our quality control team will inspect the item within 2-3 business days.

You will be notified by email once the inspection is complete. If your return is approved:

  • Store credit will be issued within 3-5 business days and remains valid for 12 months from the date of issue.

  • Refunds will be processed back to the original payment method after inspection.

Manufacturing Defects and Warranty 

We stand behind the quality of every Alya Stone piece. We offer a one-year limited warranty on all jewelry against manufacturing defects in material or workmanship.

  • Arrival Defects: If your item arrives damaged or with a visible flaw, please notify us at hello@alyastone.com within 7 days of delivery.

  • Warranty Claims: For issues that arise during the first year (such as a faulty clasp or a loose setting), email us with your order number, a description, and clear photos. Our team will evaluate your claim within 48 hours.

What is Not Covered

To maintain the integrity of our brand and products, please note that our warranty does not cover:

  • Standard Wear & Tear: This includes surface scratches or bent bands from daily use.

  • Improper Care: Damage caused by exposure to chemicals (perfumes, hairspray, cleaning agents), water (saltwater, chlorine), or excessive force.

  • Third-Party Alterations: Any modification, resizing, or repair work conducted by a jeweler or third party outside of Alya Stone will void your warranty.

  • Loss or Theft: We do not provide replacements for lost items or stones.